At LOVIPAWW, we value the privacy and security of our customers and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when customers visit our website, purchase gardening products, contact our support team, or use services provided through lovipaww.com.

The LOVIPAWW online store is operated by Tianjin Youyi Technology Co., Ltd., which manages the store's commercial operations, customer services, and related activities.

We aim to maintain transparency regarding how personal information is collected and used while providing customers with a secure and reliable online shopping experience.

1. Personal Information We Collect

The types of personal information collected may vary depending on how customers interact with our website and services.

When you place an order, contact customer support, submit a request, or otherwise use our services, we may collect information such as:

• Full name;
• Email address;
• Contact telephone number;
• Shipping and delivery details;
• Billing information;
• Order history and purchase records;
• Customer service communications;
• Return, refund, exchange, or complaint information; and
• Other information voluntarily provided during your interactions with us.

Payment transactions may be completed through third-party payment providers or ecommerce service platforms.

When payment details are submitted directly through these providers, LOVIPAWW generally does not collect or store complete credit card or debit card information.

2. Information Provided About Other Individuals

In certain situations, customers may provide information relating to another person.

For example:

• Sending products as gifts;
• Requesting delivery to another recipient;
• Providing contact details required for order fulfillment.

Such information may include:

• Recipient name;
• Delivery address;
• Contact information; and
• Other details necessary to complete the requested service.

Customers should only provide another individual's information where they have appropriate authorization or another lawful basis to do so.

We use this information only for purposes related to order processing, delivery coordination, and customer assistance.

3. Website and Device Information

When you visit lovipaww.com, certain technical information may be collected automatically through website technologies, cookies, and similar tools.

This information may include:

• Internet Protocol (IP) address;
• Browser type;
• Device information;
• Operating system;
• Pages visited;
• Website interaction data;
• Referral information;
• Cookie identifiers; and
• Website performance information.

We use this information to:

• Maintain website operations;
• Improve website performance;
• Understand customer browsing behavior;
• Enhance user experience;
• Identify technical issues; and
• Support website security.

4. Cookies and Similar Technologies

LOVIPAWW may use cookies, tracking technologies, and similar tools to improve website functionality and customer experience.

These technologies may help us:

• Remember shopping preferences;
• Maintain shopping cart functions;
• Support checkout procedures;
• Analyze website traffic;
• Improve website content;
• Evaluate promotional performance; and
• Protect against unauthorized activity.

Customers may manage cookie preferences through browser settings.

Please note that disabling certain cookies may affect website features and shopping functionality.

5. How We Use Personal Information

Personal information may be used for purposes related to operating our store and providing customer services.

This may include:

• Processing and managing customer orders;
• Confirming payments and transactions;
• Arranging product fulfillment and delivery;
• Sending order and shipping updates;
• Responding to customer inquiries;
• Handling returns and refunds;
• Improving website functions and services;
• Detecting and preventing fraud;
• Protecting our customers and business operations;
• Providing promotional information where permitted; and
• Meeting applicable legal obligations.

We use customer information only where reasonably necessary for providing our services and managing business operations.

6. Sharing Information With Service Providers

To operate our online store, we may share limited personal information with trusted third-party service providers.

These parties may include:

• Payment processing providers;
• Ecommerce platforms;
• Shipping carriers;
• Fulfillment partners;
• Website hosting providers;
• Customer communication services;
• Analytics providers;
• Advertising service providers;
• Fraud prevention services; and
• Government authorities where required by law.

We only share information that is reasonably necessary for the relevant service or business purpose.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information.

These rights may include:

• Requesting access to personal information;
• Requesting corrections;
• Requesting deletion of eligible information;
• Understanding how information is processed;
• Restricting certain processing activities;
• Objecting to specific uses; and
• Withdrawing consent where applicable.

To submit a privacy-related request, please contact:

Email:

service@lovipaww.com

8. Marketing Communications

Where permitted by applicable law, LOVIPAW W may send information regarding:

• New gardening products;
• Promotions;
• Special offers;
• Store updates; and
• Other relevant communications.

Customers may unsubscribe from promotional emails by following the instructions provided in the message.

Essential service messages, including:

• Order confirmations;
• Payment notifications;
• Shipping updates;
• Return information;
• Customer support responses;

will continue as necessary.

9. Information Security

We take reasonable administrative, technical, and organizational measures to help protect customer information.

These measures may include:

• Access controls;
• Secure data handling procedures;
• Protection measures provided by ecommerce platforms; and
• Security tools provided by service partners.

However, no online transmission or storage system can guarantee complete security.

10. International Data Processing

LOVIPAWW is operated by Tianjin Youyi Technology Co., Ltd., a company registered in China.

To provide our services, customer information may be processed by third-party providers located in different countries or regions.

These providers may include:

• Payment processors;
• Ecommerce platforms;
• Shipping companies;
• Fulfillment partners;
• Hosting providers;
• Customer support services.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in:

• Business operations;
• Website functions;
• Technology services;
• Legal requirements; or
• Privacy practices.

Updated versions will be published on this page when changes are made.

12. Privacy Contact and Company Information

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us.

Brand Name:
LOVIPAWW

Legal Operating Company:
Tianjin Youyi Technology Co., Ltd.

Official Website:
lovipaww.com

Registered Business Address:
Room 501-10, Gangwan Center, Northwest Side of the Intersection of Chengde Road and Zhang Zizhong Road, Xiaobailou Subdistrict, Heping District, Tianjin, China

Customer Support Email:
service@lovipaww.com

Business Phone:
+86 22 6050 8725

Customer Service Hours:
9:00 AM – 6:00 PM Pacific Time (PT)

LOVIPAWW is operated by Tianjin Youyi Technology Co., Ltd., which manages store operations, customer support, order coordination, and related services provided through lovipaww.com.

We are committed to handling customer information responsibly and maintaining a transparent and secure shopping experience.